Information and Alerts
The financial industry is experiencing a significant increase in fraudulent activities and scamming attempts to access personal account information. DFCU will never contact you asking for your PIN, Password, or other account credentials. If you have any questions about your account, contact DFCU at 800-326-3328. Click here to learn more about protecting yourself from fraud.
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Spring Edition
President’s Message
When reflecting on this past year the words of the late CEO co-founder and visionary Steve Jobs: “If you are working on something that you really care about, you don’t have to be pushed. The vision pulls you.” The vision of DFCU from our beginnings in 1955 to today continues to focus
President’s Message
When reflecting on this past year the words of the late CEO co-founder and visionary Steve Jobs: “If you are working on something that you really care about, you don’t have to be pushed. The vision pulls you.” The vision of Deseret First Credit Union (DFCU) from our beginnings in 1955 to today continues to focus on each of you, our member owners. You each have unique needs and each day our vision to assist you in meeting those. Our mantra of “YOU KNOW WHY/WE SHOW HOW” remains alive and well in our day-to-day products, services, and interactions with our members.
Through the efforts of our incredible volunteers and staff, DFCU worked in 2023 to achieve strong financial results, expand our products and services, and provide you with those tools and experiences you expect from us.
A few of our highlights included:
For the seventh consecutive year we’ve seen our Net Promoter Score (NPS) increase to amazing levels along with receiving numerous positive comments from you as obtained from our annual Member Engagement Survey. We likewise measure the sentiment of our employees and were pleased to see our NPS in this survey also continue to rise. Our member sentiment surveys sent out following some of our member interactions also reflected strong results. Finally, our Google Review scores have continued to escalate since 2019 with our West Point branch coming in with a perfect 5.0 score for the year.
We exceeded our membership growth goal coming in at 4.01% and now are thrilled to service over 77,000 DFCU members. We’re also thrilled to see your utilization of more DFCU products and services also increase. The Deseret First Charitable Foundation assisted numerous missionaries experiencing challenging financial needs, both those departing and recently returning. This year through the generous donations of many of our members and partners, we were able to provide over $141,000 in assistance.
Our future looks bright, and our vision remains firmly affixed toward you, our member. We stand ready to assist you to not only meet your financial needs and goals, whether large or small. Thank you to each of you, our member-owners, for your trust, confidence, and support in fulfilling DFCU’s vision for over 68 years.
I want to express my appreciation to our incredible board and supervisory committee who volunteer their time and efforts in representing each of you. Finally, a heartfelt thank you to the approximately 220 DFCU professionals who each day has the focus of assisting you. As a collective team of members, volunteers, and employees, we continue to make DFCU a valuable part of our individual lives.
Remarkable things are being worked on to further benefit you during 2024 and we look forward to an incredible year. As always, I welcome you reaching out to me at any time by contacting me at ceo@dfcu.com.
Card Services
At Deseret First Credit Union, we continually strive to provide innovative solutions that enhance our members’ banking experience. With this goal in mind, we’re excited to introduce CardHub, a cutting-edge feature integrated into our Mobile Banking App. CardHub offers a comprehensive suite of tools designed to give you unparalleled control over your debit and credit cards, all from the convenience of your smartphone or computer.
Card Services
At Deseret First Credit Union, we continually strive to provide innovative solutions that enhance our members’ banking experience. With this goal in mind, we’re excited to introduce CardHub, a cutting-edge feature integrated into our Mobile Banking App. CardHub offers a comprehensive suite of tools designed to give you unparalleled control over your debit and credit cards, all from the convenience of your smartphone or computer.
CardHub is a feature within the Deseret Mobile Banking App that transforms how you manage your cards. Whether you need to activate a new card, update your PIN, or even temporarily block a card, CardHub places all these capabilities and more at your fingertips. It’s about making card management as intuitive, immediate, and secure as possible.
The moment your debit or credit card is issued, its details, including the card number, CVV, and expiration date, become accessible within CardHub. This feature is invaluable for times when you cannot wait for a physical card to arrive—enabling you to start making online purchases and add your new card to mobile wallets right away.
If you find yourself far from a branch or in urgent need of a replacement card, a simple call to DFCU allows us to issue a new card directly to CardHub. This means you can begin using your new card for digital transactions immediately, providing a seamless solution until your physical card arrives.
CardHub empowers you with several tools to manage your cards effectively:
CardHub is designed with your convenience and security in mind. By reducing the need to visit branches for routine card management, CardHub saves you time while providing a secure environment to handle sensitive card information. It also enhances your ability to respond swiftly to any potential security issues with your cards from anywhere at any time.
To start using CardHub:
CardHub is intuitive for new users and seasoned banking veterans alike, offering detailed guides within the app to help you maximize all its features.
CardHub by Deseret First Credit Union is not just a tool—it’s a comprehensive card management solution designed to simplify and secure your financial dealings. As the digital banking landscape evolves, so does our commitment to providing you with the best possible services to manage your finances effectively. We encourage all our members to explore CardHub and discover how it can enhance your banking experience. Our dedicated support team is always ready to help for any inquiries or further assistance.
By leveraging the capabilities of CardHub, you’re not just keeping up with the technological advances in banking—you’re staying ahead. This is banking that’s as mobile as you are, ensuring that your financial control goes with you wherever you go.
Member Security
In today’s digital era, the security of our personal and financial information is paramount. At Deseret First Credit Union, we prioritize the safety of our members’ assets and information. As part of this commitment, we’re here to arm you with the knowledge and tools you need to stand strong against fraud—especially against the rising threats of phishing scams and account takeovers.
Member Security
In today’s digital era, the security of our personal and financial information is paramount. At Deseret First Credit Union, we prioritize the safety of our members’ assets and information. As part of this commitment, we’re here to arm you with the knowledge and tools you need to stand strong against fraud—especially against the rising threats of phishing scams and account takeovers.
Phishing scams cleverly disguise as legitimate requests from well-known institutions or organizations. Their goal? To trick you into handing over sensitive information such as passwords, account numbers, and social security numbers. These scams can reach you through emails, text messages, or phone calls and often press for immediate action or response.
Awareness is your first line of defense. Watch out for these common phishing red flags:
Safeguarding against phishing requires a proactive approach:
An account takeover can happen when a fraudster gains unauthorized access to your banking or personal accounts, leading to potential financial loss and privacy breaches. This often results from successful phishing attempts or leaked personal information.
Take these steps to bolster your account security:
If you suspect you’ve fallen victim to a phishing scam or notice signs of an account takeover:
Your security is a partnership between you and Deseret First Credit Union. By staying informed, vigilant, and proactive, we can collectively thwart the attempts of fraudsters. We’re just a call or visit away if you have any concerns or need assistance. Remember, knowledge is your power in the fight against fraud, and vigilance is your shield.
Business
Deseret First Credit Union is committed to supporting the financial needs of businesses of all sizes. From startups to established enterprises, our tailored business services are designed to foster growth and ensure financial clarity. This article will explore three key services: using a business credit card to separate personal and business spending, securing an investment property loan, and understanding the fundamentals of business auto loans.
Business
Deseret First Credit Union is committed to supporting the financial needs of businesses of all sizes. From startups to established enterprises, our tailored business services are designed to foster growth and ensure financial clarity. This article will explore three key services: using a business credit card to separate personal and business spending, securing an investment property loan, and understanding the fundamentals of business auto loans.
One fundamental rule of business finance management is keeping personal and business expenses separate. This separation simplifies accounting, enhances financial clarity, and is crucial during tax season. A business credit card is an excellent tool for achieving this segregation.
A business credit card from Deseret First not only helps in managing expenses but also offers additional benefits:
Using a Deseret First Credit Union business credit card ensures that all business transactions are kept distinct from personal spending, providing clear insights into your business’s financial health.
Investment property loans are designed for purchasing residential or commercial properties that will generate income through renting, leasing, or price appreciation. This type of loan has different qualification criteria compared to residential loans, primarily due to the higher risks involved.
To secure an investment property loan from Deseret First, consider these key factors:
Understanding and preparing for these criteria will increase your chances of obtaining an investment property loan, facilitating your growth in the real estate market.
Vehicles are essential for many businesses, whether for transporting goods, services, or personnel. A business auto loan can help in acquiring vehicles without paying the full price upfront, thus preserving cash flow for other operational needs.
Deseret First makes the process straightforward:
Understanding these loan fundamentals will help you make informed decisions about financing vehicles for your business operations.
Deseret First Credit Union offers a range of business services designed to streamline your financial management and support your business growth. Whether it’s keeping personal and business spending separate with a business credit card, investing in real estate with a property loan, or expanding operational capacity with a business auto loan, we are here to help. Our team is dedicated to providing the support and tools your business needs to succeed. Embrace these opportunities to enhance your business’s financial health and operational efficiency.
For more details or to discuss your specific needs, please reach out to our business services team. We’re here to assist you every step of the way, ensuring your business achieves its full potential.
The Deseret First Experience
Deseret First Credit Union (DFCU) isn’t just a financial institution; it’s a vibrant part of your community. We share the same values as our members, focusing on integrity, service, and stewardship, and we’re committed to providing a wide array of financial products and services that reflect these principles. As we work alongside our community, we continually strive to offer solutions that not only meet diverse financial needs but also contribute to our shared values.
The Deseret First Experience
Deseret First Credit Union (DFCU) isn’t just a financial institution; it’s a vibrant part of your community. We share the same values as our members, focusing on integrity, service, and stewardship, and we’re committed to providing a wide array of financial products and services that reflect these principles. As we work alongside our community, we continually strive to offer solutions that not only meet diverse financial needs but also contribute to our shared values.
DFCU offers a full spectrum of personal banking services designed to cater to every phase of life. From checking and savings accounts with competitive interest rates to personal loans and credit options, we provide the tools necessary for financial health and growth. Our personal banking services are tailored to help our members manage their daily finances with ease and confidence.
Supporting local businesses is crucial to community prosperity, which is why DFCU provides a robust range of business banking solutions. These include business checking and savings accounts, loans for equipment and expansion, and merchant services. We understand the challenges local businesses face and offer financial products to help them thrive and grow within the community.
Whether it’s buying a first home or investing in real estate, DFCU has the expertise to guide members through every step. We offer competitive mortgage rates, refinancing options, and loans for investment properties. Our goal is to make home ownership and real estate investment accessible and successful for all our members.
For many, a reliable vehicle is essential. DFCU provides auto loans with favorable terms and rates, making it easier for members to purchase new or used vehicles. We streamline the financing process so our members can focus on choosing the right vehicle for their needs without financial strain. Investing in the Community
Education is the foundation of a prosperous community. DFCU actively participates in financial literacy programs and workshops aimed at all age groups. By empowering individuals with knowledge about finances, we’re helping to build a community equipped to make informed decisions that lead to a secure financial future.
Our commitment to the community goes beyond financial services. Through the Deseret First Charitable Foundation, we help those missionaries in need of financial help, whether it is going out to serve or getting an education afterward. We are also involved in various charitable endeavors and local sponsorships, supporting causes that resonate with the values of our members and enrich the lives of those in our community.
At Deseret First Credit Union, we do more than provide financial services; we forge relationships built on shared values and mutual trust. We’re proud to be a part of our community, offering financial solutions that help our members achieve their goals while giving back to our community and members.