Identity Protection
Recovering your good name
Identity Theft Protection
Don’t think you need identity theft protection? Think again.
A recent study found that identity fraud scams cost Americans around $56 billion in 2020, with close to 49 million consumers falling victim. Rampant data breaches, along with vishing and phishing attacks and other methods of personal information theft, are putting consumers at great risk of identity fraud. It can happen to anyone— regardless of your age and income, where you live, or how careful you are. That’s why Deseret First is proud to partner with NXG Strategies, who offers robust recovery solutions. Their recovery advocates stand ready to assist you in the detection, investigation and remediation of identity fraud incidents.
Explore Coverage
Recovery Program Features
If you are not yet a DFCU credit card holder, apply below!
Counseling
Certified Recovery Advocates will review the case with you. They will make suggestions to stop the damage and take steps to protect your identity. For example, helping you place fraud alerts.
Research
Recovery Advocates may research credit reports, public record databases, and internet sources. This is an effort to uncover potential fraud beyond what you reported.
Remediation
A professional certified Recovery Advocate will be assigned to your case. They will provide many services on your behalf, as appropriate for your case.
Recovery
Your Recovery Advocate will work to expunge records caused by fraudulent activity. All in effort to restore your identity to its former state.Enhanced Fraud Defense
- Lost document replacement
- Single or three bureau credit monitoring
- Single bureau credit report and score
- Expense reimbursement for items such as court costs, lost wages and fees
- Internet monitoring
- Three generation solution for the entire family
- Credit freeze and credit dispute assistance
- Deceased remediation
- Unknown pre-existing ID theft remediation
- Rates as low as $3.50/month for an individual and $6/month for families
- Enhanced protection subscribers are able to report suspected fraud by contacting an Advocate at 800-357-6392
Coverage for All Types of Identity Theft
Types of identity fraud covered include:
- Credit / debit card fraud
- Tax fraud
- Employment fraud
- Government documents and benefits fraud
- Medical fraud
- And any other identity fraud recognized by the Federal Trade Commission
Remediation Actions
- Perform research to determine the extent of the problem
- Assist with the placement of fraud alerts with the three major credit bureaus
- Write letters and make phone calls on your behalf to dispute fraudulent information
- Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
- Create and maintain a case file to document the identity theft
- Follow up with you after recovery
- Securely deliver fraud recovery documents including return instructions
- Use real time access to public records reports for further investigation where applicable
- Provide peace of mind and resolution of key issues from start to finish as swiftly as possible
Identity Restoration
Restoring your identity on your own can be time-consuming and stressful. After a while, some people give up. This can leave them to contend with the aftermath of identity theft for years to come. Problems can include fraudulent bills, collections activity, medical record concerns, damaged credit and even criminal records. But as your trusted community partner, we are not going to leave you behind!
If you are an active DFCU credit card user and have had actual fraud or suspect fraud on any account with any institution and would like to take advantage of this service, please contact us to report the details. Our Fraud Specialist will enter your details into the NXG claim interface, after which you will be contacted by an NXG Recovery Advocate.
Phone: 1-800-326-3328 Email: communications@dfcu.com
If you have subscribed to more enhanced protection via the NXG Strategies website, you can contact an Advocate or log in to your account to report fraud.
Phone: 1-800-357-6392 Email: idtheftsupport@merchantsinfo.com